1. Acceptance of Terms
By accessing our website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree to these Terms, please do not use our website.ipleaders+1
2. Eligibility
You must be at least 18 years of age to make purchases on our website. By using our services, you represent and warrant that you are of legal age to form a binding contract and meet all eligibility requirements. If you are under 18, you may use our services only with the involvement of a parent or guardian.termly+1
3. Account Registration
Creating an Account
To make purchases, you may need to create an account by providing accurate and complete information, including your name, email address, phone number, and shipping address.lloydlawcollege
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at harsh@artisanmate.com of any unauthorized use of your account.termly
Account Termination
We reserve the right to suspend or terminate your account at any time if we suspect fraudulent activity, violation of these Terms, or any unlawful conduct.termly
4. Product Information and Pricing
Product Descriptions
We make every effort to display our products accurately, including descriptions, colors, sizes, and images. However, we cannot guarantee that your device's display will accurately reflect the actual colors of our products.pib+1
Pricing
All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed at the time you complete your purchase.wareiq+1
Product Availability
All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product.pib+1
5. Orders and Payment
Order Acceptance
Your order constitutes an offer to purchase our products. We reserve the right to accept or reject any order at our discretion. Order confirmation does not guarantee product availability or acceptance.ipleaders+1
Payment Methods
We accept various payment methods including credit/debit cards, net banking, UPI, and digital wallets. All payments are processed through secure, PCI-DSS compliant payment gateways.nextias+1
Payment Security
Your payment information is encrypted and processed securely. We do not store complete credit/debit card details on our servers.nextias+1
Order Cancellation by Customer
You may cancel your order within 24 hours of placing it by contacting us at harsh@artisanmate.com. Once the order has been shipped, cancellation is not possible, but you may return the product according to our Return Policy.consumerprotection+1
Order Cancellation by Artisan Mate
We reserve the right to cancel orders in cases of pricing errors, product unavailability, suspected fraud, or any other legitimate reason. You will receive a full refund if we cancel your order.consumerprotection
6. Shipping and Delivery
Delivery Timeline
- Metro cities: 3-5 business days
- Other cities: 5-7 business days
- Remote areas: 7-10 business daysindiaconnected+1
Shipping Charges
Shipping charges are calculated based on your location and order value. Free shipping is available on orders above ₹999.indiaconnected
Delivery Issues
We are not responsible for delays caused by courier services, natural disasters, or circumstances beyond our control. If you do not receive your order within the estimated timeframe, please contact us at harsh@artisanmate.com.lloydlawcollege+1
7. Returns and Exchanges
Please refer to our detailed Return & Exchange Policy for information on:
- Eligibility criteria for returns and exchanges
- Timeframes for initiating returns
- Refund processing procedures
- Conditions for accepting returned itemsindiaconnected+1
8. Intellectual Property Rights
Ownership
All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of Artisan Mate and is protected by Indian and international copyright, trademark, and intellectual property laws.ipleaders+1
Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any content without our written permission.legalwiz+1
Prohibited Use
You may not:
- Copy, reproduce, or distribute website content for commercial purposes
- Use our trademarks, logos, or brand name without authorization
- Reverse engineer or attempt to extract source code from our website
- Use automated tools (bots, scrapers) to access our websitelegalwiz+1
9. Prohibited Activities
You agree not to engage in any of the following activities:
- Violating any applicable laws or regulations
- Impersonating any person or entity
- Uploading viruses, malware, or harmful code
- Interfering with the proper functioning of our website
- Harassing, threatening, or abusing other users
- Attempting unauthorized access to our systems
- Engaging in fraudulent transactions or payment disputes
- Posting false, misleading, or defamatory contentmedianama+2
10. Limitation of Liability
Disclaimer
Our products are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our website will be error-free, uninterrupted, or secure.ipleaders+1
Liability Cap
To the maximum extent permitted by law, Artisan Mate shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or use, arising from your use of our website or products.termly+1
Maximum Liability
Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the specific product in question.ipleaders+1
11. Indemnification
You agree to indemnify, defend, and hold harmless Artisan Mate, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from:
- Your violation of these Terms
- Your violation of any rights of third parties
- Your misuse of our website or products
- Your breach of applicable laws or regulationstermly+1
12. Consumer Protection Compliance
In accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, we are committed to:
- Providing accurate product information and transparent pricing
- Displaying country of origin for all products
- Offering fair return, refund, and cancellation policies
- Protecting consumer data and privacy
- Maintaining a grievance redressal mechanism
- Prohibiting unfair trade practices and deceptive patternssansad+3
13. Dispute Resolution and Governing Law
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.indiaconnected+1
Jurisdiction
Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.ipleaders
Grievance Redressal
For any complaints or grievances, please contact us at harsh@artisanmate.com. We will acknowledge your complaint within 48 hours and work to resolve it within 30 days.sansad+1
Arbitration
If we are unable to resolve a dispute through negotiation, either party may refer the matter to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English in [Your City], India.ipleaders
14. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, acts of government, strikes, wars, pandemics, or technological failures.lloydlawcollege
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.termly
16. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.lloydlawcollege+1
17. Contact Information
For questions, concerns, or complaints regarding these Terms and Conditions, please contact us:
Email: harsh@artisanmate.com
Business Name: Artisan Mate
18. Entire Agreement
These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Artisan Mate regarding your use of our website and supersede all prior agreements and understandings.termly