1. Acceptance of Terms

By accessing our website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree to these Terms, please do not use our website.termsfeed+1​

2. Eligibility

You must be at least 18 years of age to make purchases on our website. By using our services, you represent and warrant that you are of legal age to form a binding contract. If you are under 18, you may use our services only with the involvement of a parent or guardian.ecommerceguide+1​

3. Account Registration

To make purchases, you may need to create an account by providing accurate and complete information, including your name, email address, phone number, and shipping address. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.termly+1​

We reserve the right to suspend or terminate your account at any time if we suspect fraudulent activity, violation of these Terms, or any unlawful conduct.termly​

4. Product Information and Pricing

Product Descriptions
We make every effort to display our products accurately, including descriptions, colors, sizes, and images. However, we cannot guarantee that your device's display will accurately reflect the actual colors of our products.jumpseller+1​

Pricing
All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed at the time you complete your purchase.ecommerceguide+1​

Product Availability
All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product.ecommerceguide​

5. Orders and Payment

Order Acceptance
Your order constitutes an offer to purchase our products. We reserve the right to accept or reject any order at our discretion. Order confirmation does not guarantee product availability.termsfeed+1​

Payment Methods
We accept various payment methods including credit/debit cards, net banking, UPI, and digital wallets. All payments are processed through secure, PCI-DSS compliant payment gateways.ecommerceguide​

Payment Security
Your payment information is encrypted and processed securely. We do not store complete credit/debit card details on our servers.ecommerceguide​

Order Cancellation
You may cancel your order within 24 hours of placing it by contacting us at harsh@artisanmate.com. Once the order has been shipped, cancellation is not possible, but you may return the product according to our Return Policy.ecommerceguide​

6. Shipping and Delivery

Delivery Timeline

  • Metro cities: 3-5 business days
  • Other cities: 5-7 business days
  • Remote areas: 7-10 business days

Shipping Charges
Shipping charges are calculated based on your location and order value. Free shipping is available on orders above ₹999.jumpseller​

Delivery Issues
We are not responsible for delays caused by courier services, natural disasters, or circumstances beyond our control. If you do not receive your order within the estimated timeframe, please contact us at harsh@artisanmate.com.ecommerceguide​

7. Returns, Refunds, and Exchanges

Eligibility

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Returns accepted within 7 days of delivery
  • Exchanges accepted within 10 days of delivery

Refund Process
Refunds are processed within 5-7 business days after receiving the returned item. Amount will be credited to your original payment method. Original shipping charges are non-refundable unless the item is defective.termsfeed+1​

Non-Returnable Items

  • Items without original tags or packaging
  • Worn, washed, or altered garments
  • Sale or clearance items (unless defective)
  • Innerwear and intimate apparel

8. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of Artisan Mate and is protected by Indian and international copyright, trademark, and intellectual property laws.indiafilings+2​

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any content without our written permission.indiafilings+1​

9. Prohibited Activities

You agree not to engage in any of the following activities:termly+1​

  • Violating any applicable laws or regulations
  • Impersonating any person or entity
  • Uploading viruses, malware, or harmful code
  • Interfering with the proper functioning of our website
  • Harassing, threatening, or abusing other users
  • Attempting unauthorized access to our systems
  • Engaging in fraudulent transactions or payment disputes
  • Posting false, misleading, or defamatory content

10. Limitation of Liability

Our products are provided "as is" without warranties of any kind, either express or implied. To the maximum extent permitted by law, Artisan Mate shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or use, arising from your use of our website or products.termsfeed+1​

Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the specific product in question.termly+1​

11. Indemnification

You agree to indemnify, defend, and hold harmless Artisan Mate, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms, your violation of any rights of third parties, your misuse of our website or products, or your breach of applicable laws or regulations.termsfeed+1​

12. Consumer Protection Compliance

In accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, we are committed to providing accurate product information, transparent pricing, fair return and refund policies, and protecting consumer data and privacy.indiafilings​

13. Dispute Resolution and Governing Law

Governing Law
These Terms shall be governed by and construed in accordance with the laws of India.indiafilings+1​

Jurisdiction
Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in India.indiafilings​

Grievance Redressal
For any complaints or grievances, please contact us at harsh@artisanmate.com. We will acknowledge your complaint within 48 hours and work to resolve it within 30 days.indiafilings​

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, acts of government, strikes, wars, pandemics, or technological failures.termsfeed​

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.termly+1​

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.termly+1​

17. Contact Information

For questions, concerns, or complaints regarding these Terms and Conditions, please contact us:

Email: harsh@artisanmate.com
Business Name: Artisan Mate

18. Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Artisan Mate regarding your use of our website and supersede all prior agreements and understandings.termsfeed+1​