Shipping & Returns

Shipping & Returns

Delivery Timeline

Metro cities: 3-5 business days
Other cities: 5-7 business days
Remote areas: 7-10 business days

Shipping Charges

Free shipping on orders above ₹999
Orders below ₹999: ₹99 flat shipping fee
Express delivery available at checkout (additional charges apply)

Order Tracking
Once your order ships, you'll receive a tracking number via email and SMS to monitor your delivery in real-time.

Shipping Partners
We work with trusted courier services to ensure your Artisan Mate pieces reach you safely and on time.

Return & Exchange Policy

Eligibility

Items must be unworn, unwashed, and in original condition with all tags attached
Returns accepted within 7 days of delivery
Exchanges accepted within 10 days of delivery

What We Accept

Size exchanges
Color/style exchanges (subject to availability)
Full refunds for eligible returns

What We Can't Accept

Items without original tags or packaging
Worn, washed, or altered garments
Sale or clearance items (unless defective)
Innerwear and intimate apparel

How to Return or Exchange

Step 1: Email us at harsh@artisanmate.com within the eligible timeframe

Step 2: Include your order number, item details, and reason for return/exchange

Step 3: Our team will respond within 24-48 hours with return instructions

Step 4: Pack the item securely in its original packaging and ship it back

Refund Process

Refunds processed within 5-7 business days after receiving the returned item
Amount credited to your original payment method
Original shipping charges are non-refundable (unless the item is defective)

Exchanges

For exchanges, we'll ship your new item once we receive the returned product. If there's a price difference, we'll contact you to arrange payment or refund.

Damaged or Defective Items

Received a damaged or defective item? Email us immediately at harsh@artisanmate.com with photos, and we'll arrange a free replacement or full refund with free return pickup.

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