Shipping & Returns

Delivery Timeline

  • Metro cities: 3-5 business days
  • Other cities: 5-7 business days
  • Remote areas: 7-10 business days

Shipping Charges

  • Free shipping on orders above ₹999
  • Orders below ₹999: ₹99 flat shipping fee
  • Express delivery available at checkout (additional charges apply)

Order Tracking
Once your order ships, you'll receive a tracking number via email and SMS to monitor your delivery in real-time.

Shipping Partners
We work with trusted courier services to ensure your Artisan Mate pieces reach you safely and on time.

Return & Exchange Policy

Eligibility

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Returns accepted within 7 days of delivery
  • Exchanges accepted within 10 days of delivery

What We Accept

  • Size exchanges
  • Color/style exchanges (subject to availability)
  • Full refunds for eligible returns

What We Can't Accept

  • Items without original tags or packaging
  • Worn, washed, or altered garments
  • Sale or clearance items (unless defective)
  • Innerwear and intimate apparel

How to Return or Exchange

Step 1: Email us at harsh@artisanmate.com within the eligible timeframe

Step 2: Include your order number, item details, and reason for return/exchange

Step 3: Our team will respond within 24-48 hours with return instructions

Step 4: Pack the item securely in its original packaging and ship it back

Refund Process

  • Refunds processed within 5-7 business days after receiving the returned item
  • Amount credited to your original payment method
  • Original shipping charges are non-refundable (unless the item is defective)

Exchanges

For exchanges, we'll ship your new item once we receive the returned product. If there's a price difference, we'll contact you to arrange payment or refund.

Damaged or Defective Items

Received a damaged or defective item? Email us immediately at harsh@artisanmate.com with photos, and we'll arrange a free replacement or full refund with free return pickup.

Need Help?

Contact us at harsh@artisanmate.com and we'll respond within 24 hours.