At Artisan Mate, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase from our online store.sisainfosec+1​

Information We Collect

Personal Information You Provide
When you visit our website, create an account, or make a purchase, we may collect:

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment gateway)
  • Order history and purchase preferences
  • Communication preferences and feedbackamlegals+1​

Information Collected Automatically
When you browse our website, we automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Cookies and similar tracking technologies
  • Referral source and website navigation patternstermsfeed+1​

How We Use Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Communicating about your purchases and deliveries
  • Providing customer support and responding to inquiries
  • Sending promotional emails and updates (with your consent)
  • Improving our website, products, and services
  • Preventing fraud and ensuring secure transactions
  • Complying with legal obligations and regulatory requirementssisainfosec+1​

Legal Basis for Processing

We process your personal data in compliance with India's Digital Personal Data Protection Act (DPDPA) 2023 and related regulations. We collect and use your information based on:

  • Your explicit consent
  • Performance of a contract (order fulfillment)
  • Legal obligations
  • Legitimate business interestslawrbit+1​

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:

  • Payment Processors: To securely process transactions
  • Shipping Partners: To deliver your orders
  • Service Providers: For website hosting, analytics, and customer support
  • Legal Authorities: When required by law or to protect our rightsamlegals+1​

All third-party service providers are contractually bound to protect your data and use it only for specified purposes.

Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for all data transmission
  • Secure payment gateways compliant with PCI DSS standards
  • Regular security audits and vulnerability assessments
  • Access controls and employee training on data protection
  • Encrypted storage of sensitive informationsisainfosec+1​

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart items
  • Analyze website traffic and user behavior
  • Personalize content and advertisements
  • Improve website functionalitytermsfeed​

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain website features.

Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Consent Withdrawal: Withdraw consent for data processing at any time
  • Data Portability: Receive your data in a structured format
  • Restrict Processing: Limit how we use your informationlawrbit+2​

To exercise any of these rights, contact us at harsh@artisanmate.com. We will respond within 30 days.

Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce our agreementsamlegals+1​

Once data is no longer needed, we securely delete or anonymize it.

Children's Privacy

Artisan Mate does not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor without parental consent, we will delete it promptly.lawrbit​

International Data Transfers

If you access our website from outside India, your information may be transferred to and processed in India. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.sisainfosec+1​

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.termsfeed​

Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify you and relevant authorities within the timeframes required by law.lawrbit+1​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.termsfeed​

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: harsh@artisanmate.com
Business Name: Artisan Mate
Brand Color: #113D48

Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.