Privacy Policy
Your privacy matters to us. We are committed to protecting your personal data with complete transparency.
Data Protected
Your data is never sold to anyone
Secure & Encrypted
SSL secured on every page
Transparent
We tell you exactly what we collect
Your Rights
Access, edit or delete your data anytime
No Spam
Unsubscribe from emails anytime
Introduction
At Artisan Mate, we take the privacy and security of your personal information seriously. This policy applies to all customers, visitors, and users of our website and services.
This Privacy Policy explains how Artisan Mate Pvt Ltd ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit artisanmate.com or make a purchase from us.
By using our website, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.
Information We Collect
We collect the following types of information to process your orders and improve your experience:
| Data Type | What We Collect | Why We Collect It |
|---|---|---|
| Personal Info | Name, email address, phone number | Order processing, account creation, communication |
| Delivery Info | Shipping address, city, pincode, state | Order delivery & logistics |
| Payment Info | Payment method type (we do NOT store card details) | Transaction processing via secure gateways |
| Device & Usage | IP address, browser, device type, pages visited | Website performance, analytics, fraud prevention |
| Order History | Products purchased, order value, dates | Customer support, refunds, personalisation |
| Communications | Emails, WhatsApp messages, support queries | Customer service and query resolution |
How We Use Your Information
- To process and fulfil your orders and send order confirmations
- To communicate with you about your orders, shipping updates and support queries
- To send promotional emails or offers (only if you have opted in)
- To personalise your shopping experience and recommend relevant products
- To detect and prevent fraud, unauthorised transactions or abuse
- To improve our website through analytics and user behaviour data
- To comply with legal obligations under applicable Indian laws
- To process returns, replacements and refunds when requested
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and serve relevant advertisements.
- Essential Cookies — Required for the website to function (cart, login, checkout)
- Analytics Cookies — Google Analytics to understand traffic and usage patterns
- Marketing Cookies — Meta Pixel, Google Ads for retargeting and ad performance
- Preference Cookies — Remember your language, currency and browsing preferences
You can disable cookies anytime through your browser settings. However, disabling essential cookies may affect website functionality.
Third-Party Sharing
We never sell your personal data. We only share it with trusted third parties who help us run our business:
| Partner | Purpose | Data Shared |
|---|---|---|
| Shopify Inc. | E-commerce platform & order management | Order, customer & payment data |
| Courier Partners (Shiprocket / Delhivery etc.) | Order shipping & delivery | Name, phone, delivery address |
| Payment Gateways (Razorpay / PayU) | Secure payment processing | Transaction details (no card data stored by us) |
| Google Analytics | Website traffic analytics | Anonymised device & browsing data |
| Meta (Facebook/Instagram) | Advertising & retargeting | Hashed email, browsing events via Pixel |
Your Data Rights
You have full rights over your personal data. Here's what you can request at any time:
Access
Request a copy of your data
Correct
Update incorrect information
Delete
Request data deletion
Opt-Out
Unsubscribe from marketing
Portability
Get your data in a file
To exercise any of these rights, email us at harsh@artisanmate.com. We will respond within 7 business days.
Data Security
- All data is transmitted over SSL/TLS encrypted connections (HTTPS)
- Payment data is processed by PCI-DSS compliant payment gateways — we never store card details
- Access to customer data is restricted to authorised team members only
- Our Shopify store follows enterprise-grade security standards maintained by Shopify Inc.
- In the unlikely event of a data breach, we will notify affected users within 72 hours
Children's Privacy
Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.
If you believe we have inadvertently collected information from a minor, please contact us immediately at harsh@artisanmate.com and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes, we will notify you by updating the "Last Updated" date at the bottom of this page and, where appropriate, via email. We encourage you to review this policy periodically.