Artisan Mate • Shipping Info
Shipping Policy
Fast, reliable & transparent delivery across India. Here's everything you need to know.
Free Shipping
On orders above ₹500
Standard Delivery
4–7 business days
Pan India
Delivering across all states
Order Tracking
Live tracking on every order
Safe Packaging
Secure & tamper-proof packing
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. During peak sale periods, processing may take up to 3 days.
- Orders placed before 2:00 PM IST are processed the same day
- Orders placed after the cutoff will be processed the next business day
- Processing does not include Sundays & public holidays
- You will receive a confirmation email with tracking details once dispatched
Shipping Charges
| Order Value | Delivery Type | Estimated Days | Charge |
|---|---|---|---|
| Below ₹500 | Standard | 4–7 Days | ₹60 |
| Above ₹500 | Standard | 4–7 Days | FREE |
| Any Value | Express (if available) | 1–2 Days | ₹120 |
Delivery Timeframes
Estimated delivery times are calculated from dispatch date. Actual delivery may vary due to courier delays, weather conditions or public holidays.
| Zone | Region | Estimated Delivery |
|---|---|---|
| Metro Cities | Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune | 3–5 Days |
| Tier 2 Cities | Surat, Jaipur, Lucknow, Nagpur, Indore & others | 4–6 Days |
| Rest of India | All other towns & cities (Pan India) | 5–8 Days |
| Remote Areas | Northeast, J&K, Andaman & Nicobar, Lakshadweep | 7–12 Days |
Order Tracking
- Once your order is dispatched, you will receive a tracking link via email & SMS
- You can also track your order from the Order Tracking page on our website
- Tracking updates may take up to 24 hours to reflect after dispatch
- For tracking issues, contact us at harsh@artisanmate.com
Failed & Undelivered Orders
- If delivery fails due to wrong address or unavailability, the courier will attempt redelivery
- After 3 failed attempts, the order is returned to our warehouse
- We will contact you to reschedule delivery — re-shipping charges may apply
- If the package is returned and you wish for a refund, it will be processed after we receive the item
Damaged or Lost Shipments
We take utmost care in packaging every order. However, if your order arrives damaged or is lost in transit, we will make it right immediately.
- If your package arrives damaged, do not accept it — refuse delivery and notify us immediately
- If already accepted, send us photos within 48 hours of delivery
- Lost-in-transit claims must be raised within 10 days of expected delivery
- We will investigate and arrange a replacement or refund at no extra cost
Last updated: May 2026