Cancellation Policy
Changed your mind? No worries — here's everything you need to know about cancelling your order.
Cancel Within
12 hours of placing order
Refund In
5 business days
After Dispatch
Cancellation not possible
Full Refund
No deductions on valid cancels
Easy Process
Just email or WhatsApp us
Cancellation Overview
At Artisan Mate, we understand that sometimes plans change. We offer a simple cancellation process for orders that have not yet been dispatched. Please review the eligibility rules below before reaching out.
Cancellation by Order Status
Cancellation eligibility depends on where your order is in the fulfilment process:
| Order Status | Can Cancel? | Refund | Action Required |
|---|---|---|---|
| Order Placed | ✓ YES | Full refund | Contact us immediately |
| Payment Confirmed | ✓ YES | Full refund | Contact within 12 hours |
| Processing / Packing | ⚡ MAYBE | Full refund if approved | Contact us urgently |
| Dispatched / Shipped | ✗ NO | Use Return Policy instead | Raise return request on delivery |
| Out for Delivery | ✗ NO | Refuse delivery → return process | Refuse delivery at door |
| Delivered | ✗ NO | Use Return Policy instead | Raise return within 7 days |
How to Cancel Your Order
Cancelling your order is quick and easy. Just follow these steps and our support team will take care of the rest.
- Email us at harsh@artisanmate.com or WhatsApp on +91 9987875098
- Mention your Order ID and the reason for cancellation clearly
- Our team will verify your order status within 24 working hours
- If eligible, we will confirm the cancellation and initiate the refund immediately
- You will receive a cancellation confirmation email once processed
- Refund will be credited to your original payment method within 5 business days
Non-Cancellable Orders
The following orders cannot be cancelled under any circumstances:
- Orders that have already been dispatched or shipped
- Orders with customised, personalised or made-to-order products
- Orders placed using special sale or flash discount codes (unless defective)
- Orders where the 12-hour cancellation window has already passed
- Gift card or store credit purchases once activated
Cancellation by Artisan Mate
In certain situations, we may need to cancel your order. If this happens, you will receive an email notification immediately and a full refund with no deductions.
- Product is out of stock or discontinued after order placement
- Suspected fraudulent transaction or violation of our Terms & Conditions
- Incomplete or incorrect delivery address that cannot be verified
- Multiple orders from the same address suspected of coupon/offer misuse
- Restrictions due to delivery limitations in certain pin codes or remote areas
Refund After Cancellation
| Payment Method | Refund To | Timeline |
|---|---|---|
| UPI / Net Banking | Original account | 5 business days |
| Credit / Debit Card | Original card | 5–7 business days |
| Cash on Delivery | Bank transfer (NEFT) | 5–7 business days |
| Store Credit / Wallet | Artisan Mate Wallet | Within 24 hours |
No deductions or cancellation charges are applied on valid cancellations raised within the allowed time window.