Refund policy

We want you to love every piece from ArtisanMate.

Return window: 7 days from the date of delivery.

Condition: Items must be unused, unworn, and in original condition.

How to return: WhatsApp us at [your number] with your order number and reason for return.

Exchanges: We prefer exchanges over refunds. You can exchange for any other product of equal or higher value.

Refunds: Approved refunds are processed within 5–7 business days to your original payment method. COD orders are refunded via bank transfer.

Damaged products: If you receive a damaged or wrong product, we will replace it immediately at no extra cost. Send us a photo within 24 hours of delivery.